Apack Commercial cleaning supplier wholesale  frequently asked questions

Frequently Asked Questions

We deliver Australia wide.
Cost of delivery will depend on your delivery location and will be calculated at checkout. Free delivery is available to local metro Brisbane, Sunny Coast & Gold Coast orders over $100+gst. These apply to only valid metro delivery postcodes below. BRISBANE: 4000, 4005, 4006, 4007, 4008, 4009, 4011, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4104, 4105, 4106, 4108, 4109, 4110, 4111, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4130, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4178, 4178, 4179, 4205, 4207, 4280, 4300, 4301, 4303, 4304, 4305, 4306, 4346, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4520, 4521. SUNSHINE COAST: 4518, 4519, 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4564, 4566, 4567, 4572, 4573, 4575. GOLD COAST: 4210, 4211, 4212, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 9726
Delivery will depend on your location, we endeavour to dispatch all orders within 2-5 working days, you will be notified on dispatch.
Our shopping cart has Google Address Autocomplete feature to reduce address entry errors. When entering your address in the Shipping section, you will see address Suggestions in the dropdown. Select the correct address to verify your delivery a physical address via Google. Please note PO Box address will not be accepted. If you have further issues at checkout, please contact us.
We currently accept Visa, Mastercard, AMEX and Paypal payments.
You will be issued a tracking link once your order is dispatched.
No, Apack does not deliver to PO Boxes addresses.
Our products can be viewed in our SHOP section on our website. If you need more information about our products, you can ring on during business hours on 1300 268 929, or send us a message on our contact page for one of our experienced staff to assist you further. Please note, we are not a physical store and have a logistics warehouse. You can click and collect by purchasing your products on our online shop and choose to pick up from 20 Lenco Crescent, Landsborough QLD 4550.

Not sure if it fits?

Check our Hand Towel x Dispenser Chart & Toilet Paper x Dispenser Chart to avoid buying the incorrect product.

For dimensions please refer to each individual product.

You can find product Material Safety Data Sheets in the description on the relevant product page. You will be able to open and download this a a PDF file.
Yes, Apack has been selling paper, washroom and cleaning chemicals to the public for 30 years. There may be minimum order (cartons) requirements for our products. You can shop online and have good delivered to you or click and collect from us.
Please note we aren't a physical shop. Most orders are delivered or you can choose to click and collect. Our warehouse is now located at 20 Lenco Crescent, Landsborough QLD 4550 on the Sunshine Coast in Queensland.
Freight and delivery costs are non refundable. Stock return requests must be made within 7 days and will be subject to management approval, please send us a message or contact office for authorisation. All return freight costs at the expense of the customer.
We have a wide range of biodegradable chemicals that are both septic safe and environmentally friendly, ensuring we offer sustainable solutions for planet and people.
Biodegradable means it can be broken down by living things like bacteria and fungi (these are microorganisms), therefore they break down naturally and quickly. Degradable means they do not require living organisms to break down, they contain chemical additives to allow bags to breakdown faster.
Approximately 2 years from start of production.
At Apack, we pride ourselves on our customer service. You can always send us a message via the contact page or call us to speak to our friendly staff during business hours. We appreciate your business and here to help and value your feedback.